State Farm® Insurance Agent Raymond Felton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Swain
November 5, 2024
1
out of
5
rating by Brian Swain
"Ray Felton State Farm Insurance will deny your claim if they can. I am a Hudson resident. We took on the flood on August 8th, 2024. This flood is stated below… During the August 8, 2024, rain event, the National Weather Service reported 6.97 inches of rainfall in less than 8 hours in the northeastern parts of Hudson. Of this total, 5.24 inches fell between 7:30 PM and 9:30 PM. The 6.97 inches of rainfall within 24 hours is uncommon, with a return period of approximately 500 years. We had major damage to the interior of our home. We filed a claim and it was denied for the following reason and this is a quote from @statefarm at Raymond Felton State Farm Insurance - Hudson…. “Thank you for reaching out. I can understand your frustration over your current situation. Unfortunately the homeowners policy is clear that it will not cover preexisting damage and that any damage would need to present as sudden and unexpected when a loss occurs.” Nothing about that flood was common. Damage to the interior of my home was not over time. It was unexpected. 500 years unexpected and very sudden. However, Raymond Felton State Farm in Hudson denied my claim. In addition to this, my claim was in the first floor, not in my basement. Please don’t use their services. When you need them most, you will get denied. Maybe they should stop paying celebrities and start helping people."
We responded:
"Brian, I understand your frustration with your claim. There is information not being shared in this review that the State Farm's claims department and our agency have explained in detail as to why your claim was denied in this particular event. It would be unprofessional for me to air this on a public forum but would be happy to further discuss this with you. Each State Farm Agency is an Independent Contractor owning their business and we work with State Farm to assure claims are paid to the customer based on the language in each contract (in this case the homeowners policy). We have many customers that have seen our efforts go above and beyond to assure that contract was honored. I have a responsibility to do that for the customer and for State Farm. "
Tina Harris
October 31, 2024
5
out of
5
rating by Tina Harris
"Very personal and helpful great people"
We responded:
"Thank you for the great 5-Star review Tina. We appreciate your business. "
Bonnie Kerns
October 9, 2024
5
out of
5
rating by Bonnie Kerns
"I was looking to find cheaper insurance and Samantha definitely helped me out! Saved me a lot!"
We responded:
"Thank you for taking the time to provide a 5-Star review after your experience working with Samantha on your Auto Insurance needs. We work hard to help with risk management and while I am glad to hear we saved you money on the front end our goal ultimately is to assure our customers have the protection necessary to avoid thousands in costs on the back end of a claim as well. Thank you for your business. "
Barbara Lewis
September 10, 2024
5
out of
5
rating by Barbara Lewis
"The customer service is excellent.. Thank you for taking the time to provide wonderful service in a world where it is so uncommon.. Kudos to Ryann for her kindness & professionalism…I am very pleased & highly recommend Raymond Felton State Farm Agency to all my family's & friends"
We responded:
"Thank you for the 5-Star Review Barbara. So happy to hear the experience you had with Ryann working through your insurance needs. We take pride in our high level of customer service because we know you have options. Thank you for the opportunity to earn your business!"
gwoodward1016
September 6, 2024
5
out of
5
rating by gwoodward1016
"Samantha did a great job and was very professional."
We responded:
"Thank you for the great 5-Star Review. We appreciate your business and know you have options. Thank you for the opportunity to earn your business when it comes to your insurance needs. "
Brenda Land-Osborne
September 6, 2024
5
out of
5
rating by Brenda Land-Osborne
"Very pleased with service received. Would recommend to family and friends."
We responded:
"Thank you Brenda for the kind words and 5-star review. Thank you for the opportunity to earn your business! "
Rodolfo Munhoz
August 27, 2024
5
out of
5
rating by Rodolfo Munhoz
"Very helpful and fast. Ryann handled everything for me. Saved me money and time. Recommend!"
We responded:
"Thank you for the kind words and great review. We work hard to value our customers time through the process of assessing and protecting their risks. Thank you for your business and allowing us to earn your business for your insurance needs! "
Mike Spangler
August 22, 2024
5
out of
5
rating by Mike Spangler
"Great to work with and saved me a boatload vs my previous insurer. Would definitely reccommend! Ryann was awesome to work with and answered every question I had."
We responded:
"Thank you for the great 5 Star review Mike. I love what you did there with the play on words with the money we saved you on your boat insurance. Thank you for allowing us the opportunity to earn your business!"
Susan Oldham
August 14, 2024
5
out of
5
rating by Susan Oldham
"This agency gives excellent service. I am very happy with them!"
We responded:
"Thank you for the kind words and 5-Star Review Susan! We appreciate your business when it comes to your insurance needs. "
Tracy Pseekos
August 14, 2024
5
out of
5
rating by Tracy Pseekos
"Ray was very helpful and made changing my policy"
We responded:
"Thank you for the great review Tracy. We thank you for your business when it comes to your insurance and risk management needs. "
Kathleen Frase
August 1, 2024
5
out of
5
rating by Kathleen Frase
"Amazing service!"
We responded:
"Thank you for the 5-Star Review Kathleen! We appreciate your business and feedback. We strive to provide excellent customer service and provide professional assistance while choosing your insurance protection. "
michael houston
June 28, 2024
5
out of
5
rating by michael houston
"It was very easy to switch over. I’m happy to say that they save me some money and the agent was very nice and pleasant. I enjoyed talking to him"
We responded:
"Thank you for the great review Michael. I am glad to hear we saved you money and provided you with the insurance protection you needed. Thank you for your business. "
Mike Kerkman
May 10, 2024
5
out of
5
rating by Mike Kerkman
"Ryann is great to work with. She helped me with switching over to State farm insurance and now I am getting more insurance for less money than my previous provider."
We responded:
"Mike, thank you for your 5-star review recognizing Ryann! We're so glad she could assist you with your switch to State Farm, and provide you great coverage at a great rate. We appreciate you choosing our agency for your insurance needs."
Tim Davies
April 24, 2024
5
out of
5
rating by Tim Davies
"We received outstanding service and assistance from this firm, in particular from Ryann Corbett. The entire team was friendly, courteous, helpful and patient as we worked through transitioning our policies. By far, the best service from an insurance agency we've ever experienced! Exceeded all expectations!"
We responded:
"This is wonderful to hear, Tim! Thank you for sharing your 5-star experience working with Ryann to transition your policies. We're so glad to hear Ryann could assist you with friendly and patient service. Our team is always here to help!"
Tristen Cohen
April 15, 2024
5
out of
5
rating by Tristen Cohen
"I had a great experience with my auto policy. Ryann is the most thorough, helpful and kind agent I’ve had the pleasure of working with!"
We responded:
"Tristen, thank you for sharing your 5-star experience working with Ryann! We're so glad we could help you with your auto policy. Please let us know if you need anything in the future. We're always here for you!"
Freeman Adkins
March 28, 2024
5
out of
5
rating by Freeman Adkins
"Was given a very nice quote. I went to sign and pay for the policy. Meet all the very nice people at the office. Received exactly what they said. Was treated like a king. Am very happy with the service. Thank you state farm. Don't miss out. Call them and you'll be glad you did"
We responded:
"Thank you for sharing your positive experience! We strive to provide awesome customer care, so your recognition means a lot. Our team truly appreciates your 5-star review and recommendation of our services to others."
Cherry Lane
February 27, 2024
5
out of
5
rating by Cherry Lane
"Ray is an exceptional agent! I recently moved from another state and with the expert customer service of Ryann on his team as well they were able to get me set up seamlessly! Thank you"
We responded:
"Welcome to Ohio and welcome to our agency! Thank you for trusting us with your insurance. We truly appreciate your positive feedback and 5-star review!"
Margaret Landrum
February 6, 2024
5
out of
5
rating by Margaret Landrum
"My agent Amy saved me a lot of money and was very helpful in taking me through the steps to finalize my policy. I would recommend getting a free quote to see how much money you could save with State Farm, I was very surprised how low my monthly payments could actually be and only wished I had checked them out sooner so I would have been saving money sooner."
We responded:
"Margaret, thank you for your 5-star review and recognition of Amy! We're so glad to hear she provided you a free quote and saved you some money. We appreciate you sharing your positive experience."
Karen Ronga
February 1, 2024
5
out of
5
rating by Karen Ronga
"My insurance agent had retired and my account was assigned to Raymond Felton. I met with him to go over my policies. He and his staff were so welcoming. I couldn't be happier and more relieved to have such a caring agent to work with. He explained each of my policies and answered my questions. I never felt rushed. I would recommend Raymond Felton and his staff for your insurance needs."
We responded:
"Thank you for such a kind review Karen. It was great working with you and look forward to working with you in the future. We work hard to provide excellent customer service for all of your insurance needs."
Sean Curran
January 17, 2024
5
out of
5
rating by Sean Curran
"Very easy to work with and was very accommodating with getting a plan together while I was simultaneously buying a car."
We responded:
"Sean, thank you for your 5-star review. We're glad we could assist you with your auto policy while you were buying. We appreciate you sharing your positive experience with us."
Joey Young
December 30, 2023
5
out of
5
rating by Joey Young
"They are very nice, helpful"
We responded:
"Thank you for the kind words Joey. We appreciate your business!"
joseph siefke
December 18, 2023
5
out of
5
rating by joseph siefke
"VERY HELPFUL STAFF AND BEST RATES AROUND!! I saved a bundle and love it."
We responded:
"Joseph, thank you for your 5-star review! We're so glad to hear you've had a great experience with our team and you saved some money. We truly appreciate you sharing this positive feedback."
Amanda Davis
December 5, 2023
5
out of
5
rating by Amanda Davis
"Amy Swaile was tremendous to work with. She was the most courteous person I’ve talked to in quite some time. It’s hard to find someone who you can count on in the service industry. I work in customer service as well, and it’s rough. She makes it easy, and explains terms the way they should be. She also helped my grandmother, she was great!!!"
We responded:
"Amanda, thank you for putting in writing what we see Amy doing everyday! She is an amazing asset to our customers and keeps our office on the top of our game. Great to have you as a customer and know that if you have any further insurance related needs Amy will be available to assist you!"
C
December 4, 2023
5
out of
5
rating by C
"Amy was a fantastic insurance agent to work with. Very knowledgeable and supportive without pushing me to purchase coverage I did not want. Would highly recommend working with her if you are in the market for insurance."
We responded:
"Carl, thank you for the amazing review. Amy works her tail off for our customers and it is great when they reward her with this public acknowledgement. Glad we could help with your insurance related needs. If you every have any questions moving forward Amy will be here for you along with our entire team!"
Carrington Melton
November 13, 2023
5
out of
5
rating by Carrington Melton
"Outstanding 👏 👏 👏 customer service from Amy and amazing rates for my renters & auto insurance. Saved me a lot of money to put back in my pocket. Thank you State Farm."
We responded:
"Carrington, I am so glad we were able to assist with your renters insurance and auto insurance needs. Saving you money with equal or better coverage is always the goal at our agency. Amy is a rockstar in our office and we are blessed to have her helping our new and existing customers!"